For Buyer users:

• All orders newly created on or after 31 December 2023 to taxable suppliers will be updated to 9%.

For GST-registered Supplier users:

• The GST rate shown on e-Invoices created using the Supplier Hub is based on when it is created. This refers to when you begin creating the e-Invoice, NOT the invoice date or when the e-Invoice is saved or published.

• If the rate shown is incorrect, you need to edit it on the item details page to 8% or 9% before publishing the e-Invoice.

• e-Invoices created on or after 1 January 2024 will show 9% GST, regardless of the invoice date or when it is published.

• e-Invoices created before 1 January 2024 will show 8% GST, even if it is published on, or dated 1 January 2024 or after.

Update policy may differ per supplier

We are making these updates automatically to make it more convenient for our users to adapt to this new rate. However, as suppliers may implement the update with varying timeframes (for example, by not accepting new orders placed in the few days leading to the deadline), we urge our buyer and supplier users to check with each other for clarity on how this update will affect them.

For users with Xero/QBO integration

You will need to update the GST rate settings in Xero or QBO:

• Xero - Set up your GST for 1% increase

• QBO - Edit GST rate in QuickBooks Online

Please also check the tax rate on the integration settings page on Zeemart before exporting invoices on or after 1 January 2024. To do this, click your user name at the top right corner of the Buyer Hub, then select "Companies" > "Actions" > "Manage integration". For Supplier Hub users, click your user name > "Company settings" and then select the "Integration" tab.

Payments to Zeemart

Starting 1 January 2024, we'll also be increasing the GST to 9% for the Zeemart subscription fees or any other fees charged to our customers.